Common topics and themes
Thanks to our experience in supporting the successful submission of technical IT solutions and data management tenders, our writers have identified recurring themes and topics within quality questions. This allows us to align industry best practice and evaluator preferences with your organisation’s working processes and methodology. Examples include the following:
Due to the technical nature of the industry, purchasing authorities are keen to understand processes and procedures for circulating knowledge for their own staff, enabling them to resolve basic or commonly occurring issues. To promote knowledge sharing, subject matter experts from your organisation can provide training, advice or practical demonstrations of IT or data functions to the buyer’s nominated representatives. This is effective evidence of a willingness to circulate knowledge, in addition to delivering added value.
Subject matter experts can also be integrated into the buyer’s existing IT or data management team via shared inboxes or communication channels, allowing them to resolve requests not necessarily deriving from an incident or issue.
24/7/365 technical support
Large-scale IT systems and databases will translate to round-the-clock access and working from places all around the world. To support this, buyers will need to understand your organisational procedures for out-of-hours technical support, including whether or not you offer 24/7/365 services. To provide a strong response which is marked highly by evaluators, this will include details around the levels of support provided, channels for communicating with technicians, how issues are prioritised, and average timescales for resolution.
Innovation and technology
As to be expected from the sector, evaluators will require details concerning how the service will be maintained and adapted to deliver solutions in accordance with changing programmes and technological innovations.
Examples of demonstrating innovation in providing IT solutions and data management services include:
- Horizon scanning: often employed as a preventative measure to mitigate emerging threats, horizon scanning can also be used to identify opportunities for improvement. Demonstrating this through nominating a dedicated team to attend periodic meetings will strengthen claims of delivering innovation throughout the contract.
- Business Intelligence (BI) solutions: as an increasingly common feature of businesses and organisations, BI can provide efficiencies in service delivery based on gathering, analysing and accurately interpreting data.
- Industry networking: demonstrating that your organisation is kept abreast of new developments and innovations to service solutions via alerts through industry partners and attending key events will demonstrate how you seek to improve efficiencies throughout the contract or framework term.
Advice from professional bid writers
Our writers are well-placed to advise whether your organisation can effectively deliver an IT solution and data management opportunity. This includes an initial ‘bid, no-bid’ advisory stage where a member of our team will review the tender documents to determine whether a tender is the right fit for your organisation. Subsequently, a member of the team will support you with all stages of the bidding process, including the completion of the SQ or submission to an online portal.
To find out more, contact a member of our sales and marketing team today at 0800 612 5563 or via email email@example.com.