Facilities management covers the services required to manage, maintain and support buildings and their occupants. Hard services relate principally to the physical built environment and infrastructure, while soft services focus on the people, organisation and day-to-day operation of a facility.
The scale of the sector creates significant opportunities for businesses competing for facilities management bids and tenders. The Institute of Workplace and Facilities Management reported in 2025 that the UK workplace and facilities management industry generates around £108 billion in annual business turnover.
For contractors and service providers, however, identifying an opportunity is only the first stage. Successful facilities management tender submissions need to demonstrate not only technical capability and competitive pricing, but also how services will be mobilised, managed, monitored and delivered safely and consistently throughout the contract.
Examples of contract opportunities for FM hard services include:
- Mechanical and electrical maintenance and repairs.
- Maintenance of CCTV systems or fire alarm systems.
- Planned preventative maintenance services.
- Heating systems.
- General building maintenance.
- Air conditioning maintenance.
Examples of contract opportunities for FM soft services include:
- Security.
- Cleaning.
- Catering.
- Waste management, disposal and recycling services.
- Pest control.
- Grounds maintenance.
- Move management (churn services).
Every day, private and public organisations outsource many of these services, creating opportunities for both hard and soft facilities management contracts. These can include contracts for major buildings and estates, new facilities, redevelopment and refurbishment projects, planned and preventative maintenance, and individual specialist services.
Public-sector facilities management procurement can range from relatively small individual service contracts through to large multi-service frameworks divided into different geographical or service-specific lots. Understanding the scope of the opportunity, the buyer’s requirements and the evaluation criteria is therefore critical before committing resources to a bid.